Refunds

Last updated: 11 November 2026

Our 14-day guarantee

Within 14 days of buying a level, you can get a full refund, for any reason, as long as you have listened to no more than three of its lessons. The free Lesson 1 does not count.

A lesson counts as listened to once more than five minutes of it have been played in your Speaxo space or in our app, or once you have downloaded it in our app.

Your legal right of withdrawal

If you are a consumer in the European Union, the European Economic Area or the United Kingdom, the law gives you 14 days from your purchase to withdraw. Because the lessons are digital content available at once, this right ends when you start listening to, or downloading, a lesson of the level, after asking for immediate access and acknowledging that you lose it: you do both by ticking a box before you pay, and our confirmation email repeats it. Our guarantee above applies on top of this right, on its own terms.

A lesson that does not work

If a lesson you bought is incomplete, does not play or has a defect, write to us. We fix it free of charge. If we cannot do so within a reasonable time, we refund you, even after 14 days, under the legal guarantees (see section 8 of our terms).

How to ask for a refund

1. Write to info@speaxo.com from the address you used to buy, with the order number shown on your receipt. We answer within two working days and start the refund ourselves.
2. Or contact Link’s support at support.link.com, under “Help with a purchase”. You can also find your order at app.link.com.

Link (Sold through Link, LLC, a Stripe company), the merchant of record for our orders, pays the refund to the means of payment you used. It usually takes 3 to 7 working days to appear on your account. Once a level is refunded, its access ends.

Link’s own refund policy also lets you ask Link for a refund within 60 days of the payment in some cases, for example if you could not access the lessons you paid for. Where it is more favourable to you than this page, it applies.

When a refund can be refused

We or Link may refuse a refund in case of fraud or abuse, for example when the same level is bought and refunded several times. This never affects your statutory rights.

Withdrawal form

To withdraw, you can write to us, or copy and send this form (you do not have to use it):

To STREETPIXEL (Speaxo), 8 bis rue Abel, 75012 Paris, France, info@speaxo.com:
I hereby give notice that I withdraw from my contract for the following digital content: [level and course].
Ordered on: [date] · Order number: [number]
Name: [your name] · Address: [your address] · Email address used for the order: [address]
Signature (only if this form is sent on paper) · Date: [date]

Contact

A question about a refund? Write to info@speaxo.com. These rules supplement our terms of use and sale, Link’s purchase terms and Link’s refund policy.