Terms of use and sale

Last updated: 11 November 2026

1. Who we are

Speaxo and speaxo.com are run by STREETPIXEL, a société par actions simplifiée unipersonnelle (SASU, a French simplified joint-stock company with a single shareholder) with a share capital of €1,000, whose registered office is at 8 bis rue Abel, 75012 Paris, France, registered with the Paris Trade and Companies Register (RCS) under number 131 885 295, VAT number FR75 131 885 295. In these terms, “we” means STREETPIXEL and “you” means anyone who uses Speaxo. You can reach us at info@speaxo.com.

2. What these terms cover

These terms apply to speaxo.com, to your Speaxo space, to our mobile app and to all our lessons, free or paid. They are the agreement between you and STREETPIXEL for the lessons and the service. You accept them when you create your space or buy a level, and by continuing to use Speaxo. When you buy a level, the payment itself is also governed by the purchase terms of Link, our merchant of record (see section 5).

3. What Speaxo is

• Speaxo is a language-learning web app (speaxo.com/app) that plays our audio courses and keeps track of your progress. Each lesson lasts about 21 minutes: you hear a conversation, then a narrator asks you to answer out loud in the pauses.
• Our courses: French for English speakers, English for French speakers and French for Romanian speakers. Our pages show which lessons are available in each course.
• Lesson 1 of each course is free. We email it to you as an MP3 once you have confirmed your address.
• The lessons come in levels of ten lessons, about three and a half hours each: level 1 is lessons 1 to 10. You buy a level once, for one course. The content, price and availability of each level are shown on our pages before you buy.
• The voices are generated with artificial intelligence, then directed and checked line by line by our team. Despite these checks, a lesson may contain a mistake: tell us and we will correct it.
• Each level describes the situations it covers with reference to the Common European Framework of Reference for Languages (CEFR). It does not guarantee that you will reach a given level, which depends on your practice.
• Our mobile app for Android and iPhone, where it is available, opens the same space. It can download the lessons you bought, so that you can listen to them offline.
• To use your space and play the lessons, you need a recent web browser or our app, and an internet connection. The free MP3 plays on any device.

4. Your Speaxo space

• Your space is free. It keeps your place in each lesson and your progress on all your devices.
• You must be at least 16 to open a space. If you are under 18, you need the permission of a parent or guardian to buy a level.
• Give a valid email address and keep your password and sign-in links to yourself. A space is for one person: do not share it.
• You can delete your space at any time from “My account”. This also ends your access to the levels you bought. Deleting your space is not a refund request: if you want a refund, ask for it first (see our refund policy).

5. Buying a level

Our orders are processed by Link (Sold through Link, LLC), a Stripe company. Link is the merchant of record for all our orders: on your receipt and your bank statement, the purchase appears as “Sold through Link”. Link takes the payment in its own name, collects and pays the taxes due in your country, issues your receipt and invoice, and handles payment questions, refunds and disputes. STREETPIXEL remains the seller of the lessons: we are responsible for the lessons, your access to them and your space.

• You pay on a secure checkout page hosted by Stripe. There you accept Link’s purchase terms, which govern the payment itself (what “Sold through Link” means). We provide the lessons under these terms.
• The price is shown before you order. It includes VAT and the other taxes due in your country, and may be shown in your currency.
• You pay once, by one of the means offered at checkout, such as a bank card, Apple Pay, Google Pay, Link or a payment method of your country. A level is not a subscription: nothing renews and nothing is charged later.
• Payments are processed by Stripe and its affiliates. On your bank statement, the payment appears under a name that starts with “LINK.COM*”.
• Link emails you a receipt and an invoice. Keep them: they hold your order number. You can also find your orders at app.link.com.
• Buying a level is not possible from a few countries where Link does not sell. Lesson 1 stays free everywhere.
• We sometimes give a level free of charge, for example to our founding members. These terms then apply to it, except for what they say about payment and refunds.

6. Access to the lessons you buy

• Once Link confirms the payment, the level opens in the Speaxo space from which you bought it.
• Your access has no time limit. If we ever stop running Speaxo, we will email you at least 60 days in advance and give you a way to download the lessons you bought.
• You receive a personal, non-exclusive and non-transferable right to listen to these lessons for your own learning, on your own devices. If you download a lesson, in our app or otherwise, the file is for your personal use only.
• If the purchase is refunded, or if the payment is disputed with your bank, access to the level ends.

7. Withdrawal and refunds

• If you are a consumer in the European Union, the European Economic Area or the United Kingdom, the law gives you 14 days from your purchase to withdraw. The lessons are digital content available at once. So, before you pay, we ask you to tick a box by which you request immediate access to the level and acknowledge that you lose your right of withdrawal once you start listening to, or downloading, one of its lessons (in France, article L. 221-28, 13° of the Consumer Code). We then email you a confirmation of your purchase that repeats this request (article L. 221-13).
• On top of that, our own guarantee: within 14 days of buying a level, you get a full refund on request, as long as you have listened to no more than three of its lessons. The free lesson 1 does not count. The details are in our refund policy.
• Link’s purchase terms and its refund policy, which you accept at checkout, may give you further rights, for example a refund within 60 days if you could not access a lesson you paid for. Where they are more favourable to you, they apply.
• Refunds are paid by Link to the means of payment you used, usually within 3 to 7 working days. Once a level is refunded, its access ends.

8. If something does not work

The lessons must match their description and play correctly. If a lesson is incomplete, does not play or has a defect, write to info@speaxo.com: we will fix it free of charge, as quickly as we can. If we cannot, you can get a price reduction or a refund. These commitments add to the legal guarantees that the consumer law of your country gives you for digital content (in France, articles L. 224-25-1 to L. 224-25-31 of the Consumer Code), which these terms never limit.

We may improve the lessons (corrections, better audio, new features). Updates needed to keep them working as described are always free.

9. What you must not do

• Copy, share, sell, publish or make the lessons or their audio available to others, including on file-sharing sites and social networks.
• Share your space or your access, or get around the technical protections of the lessons.
• Scrape the site, or use the lessons, their texts or their recordings to train, test or improve artificial intelligence models.
• Use Speaxo for anything unlawful or fraudulent, send spam through it, or harm its security (malware, probing for flaws, overloading our servers).

10. Intellectual property

The Speaxo name and logo, the site, the lessons, their scripts, recordings, voices and music belong to STREETPIXEL or to its licensors, and are protected by intellectual property law. Apart from the personal right to listen described in section 6, these terms give you no right over them. Some sound effects come from Mixkit, under its free licence.

11. Availability

We do our best to keep Speaxo available at all times, but we cannot promise a service free of interruptions or errors: maintenance, updates or incidents can make it unavailable for a while.

12. Listening safely

You can listen anywhere, including on the move. If you listen while driving, start the lesson before you set off, never handle your phone while driving, and keep your attention on the road. Only speak out loud where it is safe and appropriate.

13. Suspension and closing a space

We may suspend or close a space, after a warning when the situation allows, in case of a serious or repeated breach of these terms (for example sharing access or redistributing lessons), fraud, payment abuse or a security risk. You can close your space at any time.

14. Liability

We are responsible for supplying the lessons and the service as these terms describe. We are not responsible for problems caused by your equipment, your connection or a use that breaks these terms. Nothing in these terms excludes or limits a liability that the law does not allow to be excluded or limited, in particular for death or personal injury, gross negligence or fraud, or under the legal guarantees owed to consumers.

15. Your personal data

How we use your data is explained in our privacy policy.

16. Changes to these terms

We may update these terms, for example when we add a course or a feature, or when the law changes. The date at the top shows the current version. For a significant change, we will email you at least 30 days before it applies. A purchase stays governed by the terms in force on the day you made it.

17. Questions and complaints

Write to info@speaxo.com: we answer every message, usually within two working days. For a payment, a receipt or a refund, you can also contact Link’s support at support.link.com (“Help with a purchase”).

If a disagreement remains, we first look for an amicable solution with you.

18. Applicable law and courts

These terms are governed by French law. If you are a consumer, you also keep the protection of the mandatory rules of the country where you live, and you can bring a claim before the courts of that country.

19. Languages

These terms exist in English, in French (version française) and in Romanian (versiunea în limba română). The version in the language you use on our site applies to you.